By Larry Mogelonsky
October 18, 2018
Not necessarily specific to the hospitality industry and certainly not applicable to every geographic territory, but there appears to be a rising labor shortage that will come to affect all manner of jobs in a hotel workplace.
With such a diverse array of back-of-house ranks for both university-educated individuals as well as those without a college-level diploma, we must now fight to keep every team member lest we suffer from the long-term consequences associated with increasing onboarding costs, guest service gaps and lack of proper succession planning. Especially in major Western markets, a shortage of free and available labor can mean significant increases in turnover and indirect expenses when all is considered.