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Hope on the horizon for independent hotels
by ALFREDO ORTIZ After many months of uncertainty, Americans are desperate to leave their homes for a vacation or a…
Browsing: COVID-19
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Disinfect your hotel to eliminate pathogens and pests
by FRANK MEEK, BCE In the wake of COVID-19, 2020 marked a year of vast change, especially for hoteliers. Increased…
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Set up for success: Addressing guest expectations regarding COVID-19 and sanitization
by GENEVA TODDY industry professionals sat down with Today’s Hotelier to talk about setting up their staffs and guests for…
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Demand-generation strategies for hoteliers during COVID-19
Hoteliers continue to struggle with low occupancy as a result of COVID-19, and the impacts are expected to linger into…
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Covering bases without compromising service
The long-reaching impact of COVID-19 by FIONA SOLTES Many hoteliers will remember 2020 as the year they fought to keep doors open. Hoteliers…
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AAHOA Launches Industry Initiative to Promote Hotelier and Employee Vaccinations
ATLANTA, Ga., Mar. 8 – AAHOA, the nation’s largest hotel owners association, announced a new initiative that encourages hoteliers to…
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Driving innovation for the independent hotelier
BIRAN PATEL AAHOA CHAIRMAN (2020-2021) As the voice of America’s hoteliers, AAHOA’s obligations are to the small business owners devoting…
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Club Blue Q&A
AAHOA industry partners share their perspectives on guest satisfaction What’s your philosophy on guest satisfaction? Steven Werner, Vice President, Account…
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Happy guests are satisfied, but what happens when they’re not?
By SHEETUL RAYEED Guest satisfaction is critical to the success of your hotel business. Not only will a happy, satisfied…
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The payments process
Today’s Hotelier sat down with Faheem Khan, Executive Director of Chase Merchant Services, to ask a few questions about how…