Browsing: Guest Experience
Guest Experience
Breathing easy
Air quality – the unsung hero of wellness travel by HALEY PAYNE Wellness travel means different things for different people…
Guest Experience
Class is in session
Understanding the new guest experience by GREG GLINIEWICZ Say what you will, COVID-19 changed the way people live their lives.…
Guest Experience
The power of business leisure travel
Maximizing productivity and well-being by AKO ARDALAN Picture this: You’re a hard-working executive and have just wrapped up an exhaustive…
Guest Experience
Join the ride
Bikes and e-bikes offer a cost-effective amenity that allows hotel guests to explore by ANNIE ZOU During his 2023 State…
Guest Experience
Staying afloat
Don’t let a lack of connectivity sink your reputation by TED HELVEY “Invisible threads are the strongest ties.” Friedrich Nietzsche…
Guest Experience
Breaking barriers
How technological innovations allow hoteliers to better connect with guests by ROY FRIEDMAN Businesses spent much of the pandemic, especially…
Guest Experience
Pull your head out of the sand
Dealing with bad reviews head on by STEVE J. LEWIS Spend any amount of time talking shop with hotel owners…
Guest Experience
The final frontier?
Optimizing the customer experience is a long-term investment by FRANCIS X. GARCIA A recent McKinsey & Company article, exploring the…
COVID-19
Club Blue Q&A
AAHOA industry partners share their perspectives on guest satisfaction What’s your philosophy on guest satisfaction? Steven Werner, Vice President, Account…
AAHOA Spotlight
Happy guests are satisfied, but what happens when they’re not?
By SHEETUL RAYEED Guest satisfaction is critical to the success of your hotel business. Not only will a happy, satisfied…