
Browsing: Guest Experience

Don’t let a lack of connectivity sink your reputation by TED HELVEY “Invisible threads are the strongest ties.” Friedrich Nietzsche…

How technological innovations allow hoteliers to better connect with guests by ROY FRIEDMAN Businesses spent much of the pandemic, especially…

Dealing with bad reviews head on by STEVE J. LEWIS Spend any amount of time talking shop with hotel owners…

Optimizing the customer experience is a long-term investment by FRANCIS X. GARCIA A recent McKinsey & Company article, exploring the…

AAHOA industry partners share their perspectives on guest satisfaction What’s your philosophy on guest satisfaction? Steven Werner, Vice President, Account…

By SHEETUL RAYEED Guest satisfaction is critical to the success of your hotel business. Not only will a happy, satisfied…

The AAHOA Board of Directors shares changes to guest philosophies and advice as we enter 2021 amid COVID-19 by the…

Understanding who they are and how they travel by TOM GRESHAM When it comes to understanding the two youngest generational…

by RICHARD M. SALTZMAN We are all familiar with elements of a brand standard: the color scheme in a hotel…

Brand standards reach across all areas of a hotel, including – and especially – technology by FIONA SOLTES Guests may stay…