Browsing: Guest Experience
Guest Experience
Staying afloat
Don’t let a lack of connectivity sink your reputation by TED HELVEY “Invisible threads are the strongest ties.” Friedrich Nietzsche…
Guest Experience
Breaking barriers
How technological innovations allow hoteliers to better connect with guests by ROY FRIEDMAN Businesses spent much of the pandemic, especially…
Guest Experience
Pull your head out of the sand
Dealing with bad reviews head on by STEVE J. LEWIS Spend any amount of time talking shop with hotel owners…
Guest Experience
The final frontier?
Optimizing the customer experience is a long-term investment by FRANCIS X. GARCIA A recent McKinsey & Company article, exploring the…
COVID-19
Club Blue Q&A
AAHOA industry partners share their perspectives on guest satisfaction What’s your philosophy on guest satisfaction? Steven Werner, Vice President, Account…
AAHOA Spotlight
Happy guests are satisfied, but what happens when they’re not?
By SHEETUL RAYEED Guest satisfaction is critical to the success of your hotel business. Not only will a happy, satisfied…
AAHOA News
2021 Vision
The AAHOA Board of Directors shares changes to guest philosophies and advice as we enter 2021 amid COVID-19 by the…
Guest Experience
Gen Z vs. Millennials
Understanding who they are and how they travel by TOM GRESHAM When it comes to understanding the two youngest generational…
Compliance & Legal
Brand standards: The letter of the law
by RICHARD M. SALTZMAN We are all familiar with elements of a brand standard: the color scheme in a hotel…
Guest Experience
Connecting to the brand
Brand standards reach across all areas of a hotel, including – and especially – technology by FIONA SOLTES Guests may stay…