
Browsing: Guest Experience

Air quality – the unsung hero of wellness travel by HALEY PAYNE Wellness travel means different things for different people…

Understanding the new guest experience by GREG GLINIEWICZ Say what you will, COVID-19 changed the way people live their lives.…

Maximizing productivity and well-being by AKO ARDALAN Picture this: You’re a hard-working executive and have just wrapped up an exhaustive…

Bikes and e-bikes offer a cost-effective amenity that allows hotel guests to explore by ANNIE ZOU During his 2023 State…

Don’t let a lack of connectivity sink your reputation by TED HELVEY “Invisible threads are the strongest ties.” Friedrich Nietzsche…

How technological innovations allow hoteliers to better connect with guests by ROY FRIEDMAN Businesses spent much of the pandemic, especially…

Dealing with bad reviews head on by STEVE J. LEWIS Spend any amount of time talking shop with hotel owners…

Optimizing the customer experience is a long-term investment by FRANCIS X. GARCIA A recent McKinsey & Company article, exploring the…

AAHOA industry partners share their perspectives on guest satisfaction What’s your philosophy on guest satisfaction? Steven Werner, Vice President, Account…

By SHEETUL RAYEED Guest satisfaction is critical to the success of your hotel business. Not only will a happy, satisfied…