Browsing: Guest Experience
Guest Experience
Tech Assist
Rapid advancements in technology are improving guest experience, hotel operations. by NICK FORTUNA In the very near future, guests who…
Guest Experience
Onboarding the Right Way
Improving the connection between the guest experience and the employee experience. by LISA SEAY Imagine: It’s late one night. Let’s…
Guest Experience
Providing a Custom Experience for World Travelers
by BILL LALLY The world is getting smaller. As travel times between major cities get shorter with developments of airplanes…
Guest Experience
Staying ahead of the curve
Lionstone Development has spent five decades innovating and improving the guest experience. Q&A with DIEGO LOWENSTEIN Today’s Hotelier recently spoke…
Guest Experience
Hotel minibars: Bridging the gap between guest satisfaction and profit
New technologies are reducing operations costs and increasing revenue brought in by minibars. by PIERRE AGRARIO Ask a hotelier to…
Guest Experience
Evaluating Ongoing ROI
Strategically plan and embrace design, F&B and technology investments. By Alan Roberts During my 30-plus years in the hospitality industry,…
Guest Experience
Living like a local
Become the local expert, and leverage your location for better guest satisfaction. By Larry Mogelonsky, MBA, P.Eng. There is only…
Guest Experience
5 tech tips to make your hotel meeting space more attractive to businesses
By Andrew Gould Consumers are willing to pay for convenience. Ten dollars per month to have unlimited music on my…
AAHOA Spotlight
Tech talk with RLHC’s John Edwards
We’re covering AI, mobile apps, InfoGlass, beacon technology and the future of the guest experience. Interview with John Edwards With…
Guest Experience
4 customer service secrets from Richard Branson’s Virgin Hotels
by Micah Solomon If you want to succeed with today’s modern traveler and hotel guests – including the oversized millennial…