Browsing: Guest Experience
Guest Experience
Evolution of hotel amenities
As trends and fads come and go, so too do amenities in the hotel industry. By Alicia Hoisington Not always…
Guest Experience
5 service essentials to get right
By Micah Solomon Do you really know what today’s hotel guests looking for in terms of customer service and experience?…
Guest Experience
The guest experience hierarchy
Maslow’s theory of the Hierarchy of Needs can change the way you think about successful service delivery. By Larry Mogelonsky,…
Guest Experience
Locality’s effect on design evolution
To compete with the sharing economy, hospitality design should cater to travelers who seek a one-of-a-kind environment. By Eric J.…
Guest Experience
The value of true hospitality in a shared economy
A hybrid of hospitality and private homes, onefinestay shares its unique take on “handmade hospitality.” By Fiona Soltes As ideal…
Guest Experience
Winning the Airbnb guest
What hoteliers can and should be doing. By Alicia Hoisington When Airbnb first landed on the scene, Bashar Wali had…
Guest Experience
The 5 spaces of focus
Pour a little extra into these spaces, and leave your competition in the dust. By Kristin Alexin It’s tough to be…
Guest Experience
Serving the wellness-minded traveler
From IHG’s wellness‑centered EVEN Hotels to Westin’s longstanding commitment to guests’ health, there’s a lot to learn from the industry’s…
Guest Experience
Limited service does not mean limiting your imagination
Look beyond minimum brand standards so your property stands out in the sea of competition. By Larry Mogelonsky, MBA, P.Eng.…
Guest Experience
Inspiring positive guest emotions
Experiences that generate positive emotions get the best reviews, result in repeat and referral guests, and increase the bottom line.…