5 service essentials to get right
By Micah Solomon Do you really know what today’s hotel…
Author Heather Carnes
Why rates matter
Impact your business by exploring different ways to drive…
The guest experience hierarchy
Maslow’s theory of the Hierarchy of Needs can change the…
Guest engagement and tech
Stand out from the crowd to increase bookings and retain…
Rethink your employee motivation
Turn your staff into an army of engaged, productive money-makers.…
The new wave of digital construction
Digitization is changing the timelines – and price tags –…
Chargebacks pose a costly problem
Credit card fraud and revenue loss from chargebacks are on…
Hotel.com founder presents HotelBids
After a successful launch in India, HotelBids will soon launch…
5 dimensions of leadership
Why the Co-Active Dimensional Leadership Model applies so well to hospitality.…
President Trump should tackle tax reform
The U.S. must reduce the tax burden on small businesses,…