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The value of the post-stay guest survey
by DANIEL J. MOUNT, DBA The electronic post-stay guest survey has an important place in a guest feedback program. While…
by DANIEL J. MOUNT, DBA The electronic post-stay guest survey has an important place in a guest feedback program. While…
by RAHUL B. PATEL and CYRA A. DUMITRU Franchisees face a tough decision: try to ride out COVID-19 and complete…