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Protecting your staff, your guests, and yourself
RACHEL HUMPHREY AAHOA Interim President & CEO The standard facets of hotel security have changed immensely in the past several…
Browsing: First Perspectives
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Safe employees are happy employees
JAGRUTI PANWALA AAHOA Chairwoman (2019-2020) Comprehensive hotel safety must include security precautions for hotel staff. Employee safety devices (ESDs) are…
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The hospitality industry faces significant risks from card fraudsters…but there’s hope
by Laura Miller President Chase Merchant Services Commercial Banking Segment Payments fraud continues to increase across industries. A record 82…
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Reduce high turnover, absenteeism, and low productivity: Simple steps every employer can take now
by Kimberlee L. Vandervoorn Vice President Distribution Services Optum/UnitedHealth Group If you take care of your employees, they will take care…
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The right legal counsel can protect your business
RACHEL HUMPHREY AAHOA Interim President & CEO Protecting a small business is hard work, and every hotelier knows this first…
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Structuring your business for success
JAGRUTI PANWALA AAHOA Chairwoman (2019-2020) There are many decisions that go into starting a new business, especially a hotel. Hoteliers…
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Finding the right blend of technology and human touch
by Lynn Minges President & CEO North Carolina Restaurant & Lodging Association In North Carolina, we have seen a boom…
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Look before you leap
RACHEL HUMPHREY AAHOA Interim President & CEO Incorporating new technology is a great way to make hotel stays easier for…
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The tools for success
JAGRUTI PANWALA AAHOA Chairwoman (2019-2020) I can say with confidence and certainty that an AAHOA membership is unlike any other.…
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The experience generation
by Geoff Ballotti President and CEO, Wyndham Hotels & Resorts Chair, American Hotel & Lodging Association Today, consumers want to…