By Larry Mogelonsky, MBA, P.Eng. HITEC 2016 generated highly creative yet straightforward ways to enhance the guest experience, streamline operations,…
With the plethora of tech tools on the market, there’s a tool to help you solve virtually any problem. By…
Hotel operators are recognizing the importance of data to analyze customer feedback and increase ROI. by Jeff Morris The need…
How are you engaging with your guests online? Write to our editor at [email protected]. 5 engagement strategies for every…
Best practices for meeting customers where they already are, and listening and engaging on a near real-time basis. by…