New research reveals insight on voice technology and in-room entertainment


A new survey by Hotel Internet Services (HIS) explores the impact of growing technology trends and evolving guest preferences on the hospitality industry.

A study was conducted on more than 500 guests and 200 hoteliers in an effort to determine the impact that new technologies, such as voice control and online content streaming, are having on the hospitality market and hotel revenues.

The study found that guests typically opt to travel with a smart device, with 96 percent of the respondents indicating they travel with at least one device. When asked what features should be present in a guestroom entertainment system, more than 80 percent of guests indicated a desire to be able to cast content from their personal device onto the guestroom television.

The study also concluded that more than 60 percent of surveyed guests indicated they would like the ability to order amenities and services via the guestroom television. Another 61 percent indicated a preference to access information on available hotel services, such as restaurants hours, via the guestroom television.

Gary Patrick, the CEO of Hotel Internet Services commented,

“With technology changing rapidly and with an increasingly array of solution options, hoteliers can often be at a loss as to which platforms are capable of enhancing the guest experience, while also providing a good return on investment. Our latest survey is intended to provide hoteliers with the clarity they need to determine which features guests are seeking, and how both guests and properties can mutually obtain added value as a result of their implementation.”

As voice technology becomes increasingly popular throughout the hospitality industry, the results of the survey offers valuable insight for hoteliers on guest preferences.

To download the full report by HIS click here.


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