Pandemic Trends Expected to Reshape Hotel Guest Experience Long Term


Source: CoStar Group
by Laura Koss-Feder
April 5, 2021

While the pandemic has changed the hotel guest experience in many ways, it’s also reinforced some growing trends that travelers were asking for before COVID-19 reshaped the landscape in both the short term and the long-term.

Greater safety and sanitization protocols, air-purifying systems, grab-and-go meals, self-service options and new technologies are among those trends.

“I believe that the anxieties surrounding potential viral transmission during a hotel stay are not going to go away in the short term. There will be guests that still expect a hotel to have the ability to execute the types of safety protocols that we put in place during the COVID-19 pandemic,” said John Collings, director of operations at Boston Harbor Hotel.

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