How understanding, identifying, and addressing unconscious bias in the hotel industry can improve the customer experience By NEHA GUPTA After…
By managing diversity in hotel properties, experts see momentous opportunity to boost creativity and problem-solving by TOM GRESHAM In the…
by ALFREDO ORTIZ After many months of uncertainty, Americans are desperate to leave their homes for a vacation or a…
What to consider before changing lanes by RUSHI SHAH While a widespread vaccine has provided some hope for recovery, most…
by FRANK MEEK, BCE In the wake of COVID-19, 2020 marked a year of vast change, especially for hoteliers. Increased…
by J. MICHAEL DADY, ESQ. and RACHEL D. ZAIGER, ESQ. Unquestionably, COVID-19 has impacted virtually all walks of life. Remote…
by GENEVA TODDY industry professionals sat down with Today’s Hotelier to talk about setting up their staffs and guests for…
The long-reaching impact of COVID-19 by FIONA SOLTES Many hoteliers will remember 2020 as the year they fought to keep doors open. Hoteliers…
How to improve hotel privacy and data protection for guests by YURIY MOSHES Hotels need to invest more time in…
COVID-19 and the evolution of social distancing by ANDREW WITKIN When COVID-19 rocked the economy, the hospitality industry was one…