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Signs of life
Five reasons why hoteliers are optimistic by CRAIG CARBONNIERE, JR. As global travel restrictions and laws limiting gatherings spread across…
Browsing: Operations
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“Vaxication” surge 2021 – are you ready?
by ALLISON KIM Summer 2021 is in full swing. Traditionally a travel season for many, this year, people are especially…
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Preparing for the next downturn
Will you remember lessons learned from the pandemic? by NICK FORTUNA To make it through an existential threat like COVID-19,…
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Managing your most controllable expense by embracing hotel technology
by JOHN ERHART As hoteliers, we all know that one of the largest controllable expenses in the hotel industry is…
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Advancing through adversity
The pandemic’s effects on tech and hospitality by IAIN SHAW Even at 2021’s halfway point, many of COVID-19’s consequences are…
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How to use technology to make your hotel relevant today
by RUPESH PATEL How long have you been in the hotel industry? If you can remember reg cards and cutting…
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Tricks of the trade
Actionable insights for maximizing profits by RACHAEL ROTHMAN, CFA I graduated from a competitive New York City high school nearly…
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Protecting your brand with Diversity & Inclusion
How understanding, identifying, and addressing unconscious bias in the hotel industry can improve the customer experience By NEHA GUPTA After…
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A culture of creativity
By managing diversity in hotel properties, experts see momentous opportunity to boost creativity and problem-solving by TOM GRESHAM In the…
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Hope on the horizon for independent hotels
by ALFREDO ORTIZ After many months of uncertainty, Americans are desperate to leave their homes for a vacation or a…