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Find money hiding within your hotel
by Lee Ferry Running a hotel can be unrelenting, and it comes with an endless array of unexpected expenses. But…
Browsing: Operations
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Correcting 2020 vision plans prior to that strategic date
by Kristi Froehlich Looking to make the most of the future, hotel executives sat down a few years ago, put…
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Disruptors in travel trends: What’s a hotelier to do?
by Kurt Weinsheimer Today, the hotel business landscape is transforming at a rapid pace. Massive online travel companies invest billions…
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Preparing hoteliers to protect their businesses against global health crises
Creating a resilient tourism industry by Mark Gallivan and Jaclyn Guerrero Physical damage caused by natural catastrophes such as hurricanes,…
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Is your property welcoming families with special needs?
by Aimee Allenback Today, one in six children in the United States are diagnosed with a developmental or intellectual disability…
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New testing technology for preventing Legionella outbreaks in hotels and casinos
by Paul Lem, M.D. Legionnaires’ disease, a severe pneumonia with a death rate ranging between five and 20 percent, has…
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Top issues and solutions for your housekeeping department
by Larry Mogelonsky, MBA, P.Eng. For the majority of hotels nowadays, a perennial issue with no easy solutions is staffing,…
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Keep your green roof for guests, not pests
What to look for and tips to follow for a pest-free hotel eco-roof. by TIM HUSEN, PH.D., B.C.E. Throughout major…
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Creating a hotel accounting policy manual – The do’s and don’ts
Tips and techniques to tackle this essential task. by DAVID LUND After recently completing a policy manual for a client,…
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Red Roof Redefined: How this iconic brand will be making a splash in cities nationwide
When it comes to soft brands, ‘hip’ and ‘trendy’ are out and localization is in. by MARINA MaCDONALD It’s not…