ATLANTA, Ga., Mar. 8 – AAHOA, the nation’s largest hotel owners association, announced a new initiative that encourages hoteliers to…
BIRAN PATEL AAHOA CHAIRMAN (2020-2021) As the voice of America’s hoteliers, AAHOA’s obligations are to the small business owners devoting…
AAHOA industry partners share their perspectives on guest satisfaction What’s your philosophy on guest satisfaction? Steven Werner, Vice President, Account…
By SHEETUL RAYEED Guest satisfaction is critical to the success of your hotel business. Not only will a happy, satisfied…
Today’s Hotelier sat down with Faheem Khan, Executive Director of Chase Merchant Services, to ask a few questions about how…
by MARK SKROCH To say that the past year has been difficult for the hotel industry would be an understatement…
by DANIEL J. MOUNT, DBA The electronic post-stay guest survey has an important place in a guest feedback program. While…
How AAHOA Member Shay Patel saw inequality and took the steps to eliminate it with Alley-Oop Kids In 2014, Shay…
Nitin Shah, President of Imperial Investments Group, Inc., talks about lessons learned from past hurdles and how he applied those…
Hotels’ enhanced cleaning standards and messaging are winning over core customers by NICK FORTUNA Even with travel at historically low…