Browsing: Today’s Hotelier Features
Guest Experience
The guest experience hierarchy
Maslow’s theory of the Hierarchy of Needs can change the way you think about successful service delivery. By Larry Mogelonsky,…
Compliance & Legal
Chargebacks pose a costly problem
Credit card fraud and revenue loss from chargebacks are on the rise, but there are ways for hoteliers to protect…
Today's Hotelier Features
The new era of loyalty programs
The latest loyalty programs are finding innovative ways to connect hotels with customers, but at what cost? By Alicia Hoisington…
AAHOA News
2016: A year of great accomplishment
AAHOA leadership reflect on 2016-2017 triumphs and look forward to what to expect in 2017-2018 and beyond. By AAHOA staff…
Guest Experience
Locality’s effect on design evolution
To compete with the sharing economy, hospitality design should cater to travelers who seek a one-of-a-kind environment. By Eric J.…
Guest Experience
The value of true hospitality in a shared economy
A hybrid of hospitality and private homes, onefinestay shares its unique take on “handmade hospitality.” By Fiona Soltes As ideal…
Technology
What Uber can teach us about our future
A newer, simpler paradigm of mobile-based transactions is upon us. By Larry Mogelonsky, MBA, P.Eng. Outer space may be the…
Guest Experience
Winning the Airbnb guest
What hoteliers can and should be doing. By Alicia Hoisington When Airbnb first landed on the scene, Bashar Wali had…
Today's Hotelier Features
Place your bets on these hot U.S. markets
These hot spots outside of the Top Five should be on every investor’s radar. By Alicia Hoisington The United States hotel…
Today's Hotelier Features
From new to reno: The time is now
Why now is a great time to invest in renovating, building or acquiring a hotel. By Mike Muir It’s a great…